What is VOIP? Voice Over Internet Protocol. This can be a very confusing topic since it's an over used and little understood term. VOIP is not free phone calls! Or is it? VOIP solutions can come in a lot of different flavors. For instance, you can have VOIP phones on you're desks but that doesn't mean that you use VOIP to make or receive calls. You may have analog lines (like you would have at your house) or other voice circuits connected to the (Warning! Annoying Acronym!) PSTN that allows you to make and receive calls. PSTN stands for Public Switched Telephone Network. It's the system of physical wires and equipment that allows you to pick up a phone and have it connect to another phone. It's a very reliable system, but expensive to maintain so more expensive than pure VOIP solutions.

True VOIP uses the internet to make and receive calls. If you've used Skype or Vonage you've used VOIP. More elaborate systems for businesses allow you to use you're data network to make calls to and from different locations, this is also true VOIP. In a business environment you will need a way to connect to that PSTN we mentioned earlier with a little more sophistication than Skype. That's because you're customers are connected to the PSTN. For a business you typically need a way to make and receive more than one call at a time. This is called a hunt group. And that's for the next entry, Telecom Basics. Click here if you have questions!

VOIP

Welcome to our blog! We created this blog to help you. If you are looking for information regarding VOIP solutions for you're business you've come to the right place. We are a dedicated consumer advocate for businesses needing expert guidance with bandwidth. What is VOIP anyway? Do you need it? How much do you need? Is a hosted solution right for you? What carrier can reduce cost and improve performance? What can you do to improve customer retention and satisfaction? What do you do if you have multiple sites? These are important questions these days. We created this company because we saw a need. I have hundreds of customers struggling with the complexities of modern communications and paying too much for the wrong solution. One of our primary products is information. Having an advocate is important. How many times have you called a carrier with a problem and been buried with acronyms? Visit us here if you have questions.